

IP communications 'should not be a cost-cutting measure'
29 Apr 2008
The adoption of IP communications should not be driven by a desire to cut costs, industry analyst Gartner has asserted.
Instead, the organisation recommends firms approach such projects from the standpoint of increasing the agility of their businesses.
Research vice-president Steve Blood asserts that both technological and organisational changes need to be made if IP telephony is to achieve the greatest level of success possible within a business.
But he suggests that, in 80 per cent of cases, technology is likely to outpace the organisational changes made until 2011 and beyond.
"We recommend that organisations build a business case based on enabling mobility and agility rather than on reducing IT department costs," he advises.
This could incorporate a need to converge roles within the IT department, rather than maintaining separate positions for voice, network and mobile data management, Mr Blood adds.
Gartner recently asserted that, while network providers have an obligation to push the benefits of increased bandwidth, businesses should focus on how best they can make use of the resources at their disposal.
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