Virtual Instruments Investigates Enterprises’ Performance Management
A study conducted on behalf of Virtual Instruments investigating the state of performance management and problem resolution in enterprises has found that there is a need for unified IT infrastructure performance management (IPM) tools with correlated data within server, storage and network domains.
Conducted by Forrester Consulting on behalf of the technology experts, the study found that enterprises are not prioritising holistic monitoring technology and are therefore missing out on the opportunity to identify issues at an early stage, which could prevent customer-impacting problems and damage to the company's reputation.
The research, which surveyed 152 IT infrastructure and operations decision-makers, also revealed a gap in IPM that stems from various causes including poor communication and inadequate monitoring tools.
As well as these results, Virtual Instruments also highlighted five key findings, which included the fact that resolving critical performance issues takes many hours, with 25 per cent of respondents stating that a resolution could take more than a day.
Another key finding was that poor communication, caused by a lack of ownership and distrust, also reduces the chance of problem resolution, while virtualisation had the same effect.
John Gentry, Virtual Instruments’ vice president of marketing and alliances, believes many IT professionals struggle with hours of downtime as a result of these critical issues. He said: “The survey results tell us that strong IPM solutions can alleviate many of the primary issues identified, improving overall system performance and relieving much of the stress that IT infrastructure decision-makers experience today.”