Zycko Support

Zycko Support is a channel only support organisation, part of the Zycko group. The Zycko Support portal has been developed with the Reseller community as the key users in mind but offers the ability to end-users too to raise and interact with the Zycko Support helpdesk if a direct support model has been proposed by their reseller.

It is important to note that the Zycko Support service is channel only and is never sold directly to end-users even if service is provided directly at times.

The portal offers the ability to manage your support contracts, be alerted to those that are due to expire soon and to be your focussed resource for interaction with the support team should problems arise. It has been designed to be clear in purpose, intuitive to use and not overly complex and yet provide all of the information you might need.

Other Benefits of Zycko Support Include:

24 hour 7 days a week helpdesk manned by qualified engineers
Ability to escalate fault calls within the helpdesk to the vendor
Where applicable all spares are owned and managed by Zycko Support
Spares held in secure locations globally with 24 hour access
Engineer to site capability
Prorate additions to your contract to achieve 1 renewal date
One-stop-shop for ALL Riverbed technologies
Software updates and configuration assistance with a valid support contract

You can contact the Zycko Support service team in three ways, by calling:

Country	Number	Country	Number
Australia	1-800-985-171	Belgium	07 848 02 36
France	09 75 18 16 56	Germany	0800 762 7872
Hungary	06 80 016-393	Italy	199 241 410
Luxembourg	2088 0660	Netherlands	085 888 0630
Norway	852 26 505	Poland	0-0-800-112-4162
Portugal	800 813 650	Russia	8-10-8002-801-1012
Spain	90 166 7707	Sweden	0770 791811
Switzerland	0800 834 570	United Kingdom	0800 072 1089
USA	1-888-927-2772	All other countries	+44 1285 868 699