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Support
Smartpac Support is a channel only support organisation within the Zycko group.
With strategic spares holdings around the world and 24 hour engineer on-site capability Smartpac provides a comprehensive suite of maintenance services enabling Resellers
to retain strong margins and form closer relationships with their customers by adding real value.
With strategic spares holdings around the world and 24 hour engineer on-site capability Smartpac provides a comprehensive suite of maintenance services enabling Resellers
to retain strong margins and form closer relationships with their customers by adding real value.
Smartpac delivers 1 Contract, 1 Phone number, 1 Renewal date and yet allows Multiple Service Levels, Multiple Sites and Multiple Vendors.
OTHER BENEFITS OF SMARTPAC INCLUDE:
- 24 hour 7 days a week Smartpac Helpdesk manned by Cisco qualified engineers
- Ability to escalate fault calls within the helpdesk to CCIE level
- All spares are owned and managed by Smartpac Support
- Spares held in secure locations globally with 24 hour access
- Engineer to site capability
- Ability to pre load config and IOS onto the replacement device if provided
- Prorate additions to your contract to achieve 1 renewal date
Our coverage is expanding all the time, you can see the latest coverage here >> or call your Zycko Account Manager to discuss your needs.
Smartpac also allows greater freedom for the customer to customise their support depending on the degree of criticality of the equipment to their business operations.
- Only pay for what you need
- Cover new, refurbished or end-of-life devices
- Cover all Cisco devices regardless of the channel they have been procured through
- Combine Smartpac Support and Smartpac Repair services for a truly customised solution for your enterprise maintenance.
| SLAs AVAILABLE | ||||
| Smatpac Product | Response Period | Response | Engineer on-site | Hardware replaced |
| SPX-85-N-AHR* | Business Hours only | Next business day | No | Yes |
| SPX-85-4-AHR | Business Hours only | 4 hours | No | Yes |
| SPX-247-4-AHR | 24 hours, every day | 4 hours | No | Yes |
| SPX-85-N-EOS | Business Hours only | Next business day | Yes | Yes |
| SPX-85-4-EOS | Business Hours only | 4 hours | Yes | Yes |
| SPX-247-4-EOS | 24 hours, every day | 4 hours | Yes | Yes |
| Please see Smartpac Terms and Conditions for full details, these can be obtained from your Zycko Account Manager. | ||||
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