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Zycko Support

Zycko Support enables you to provide the peace-of-mind that your customers have their IT infrastructure supported through constant access to qualified engineering resources.

Our engineers will call, log-in remotely, or visit your site to support your customers' current infrastructure and address your reported issue.

Whatever is applicable to your customers' situation, whatever level of support you require, Zycko Support will be able to satisfy your requirements.

Due to the nature of our customer's solutions and the ramifications of down time we believe that it is important to be able to react quickly to any given issue. Our engineers have access to a state of the art lab encompassing many of our strategic solutions. Enabling us to emulate a high percentage of customer environments to assist in fault diagnosis.

Zycko Support engineers have many years of experience and are backed by sophisticated management systems.

Support Options

Zycko Support is offered in a range of tailored packages:

• Zycko Product Telephone/Remote Response
• Zycko Silver Unlimited Next Business Day
• Zycko Gold Unlimited 4 Hrs, 8x5
• Zycko Platinum Unlimited 4 Hrs, 24x7

Download our Support Brochure for full details of Zycko Support