Warranties

Zycko Warranties The following details are provided as a guideline for product warranties. Please contact the Zycko Customer Services team to confirm specific product warranties and any extended warranties that may be available. GBICs & SFPs All Zycko GBIC products come with a 3-Year Limited Lifetime Warranty with Next Day Advanced Replacement, subject to the RMA Procedures and conditions being met. Click here to view the Zycko RMA procedure. Memory All Zycko memory products come with a 5-Year Limited Lifetime Warranty with Next Day Advanced Replacement, subject to the RMA Procedures and conditions being met. Cables All Zycko cable products come with a 5-Year Limited Lifetime Warranty with Next Day Advanced Replacement, subject to the RMA Procedures and conditions being met. New Hardware These products will invariably be covered by the original manufacturer's warranty, starting from 3 months depending on the vendor and product model. But in all cases Zycko can offer extended warranties by negotiation if required. A 'Return to Base' prior replacement for faulty equipment applies. Used Hardware Zycko offers a standard 12-month warranty on all second user equipment. This can be extended by agreement and subject to quotation. A 'Return to Base' prior to replacement for faulty equipment applies. Exceptions to the Above: In certain countries, warranties will be different due to manufacturer's policy or governing legislation. Warranties can also vary on certain product types. Advanced Replacement Zycko undertakes, on report of faulty goods and receipt of a correctly submitted RMA form, to despatch a replacement unit next working day - this applies mainly to accessories (except custom cables) and to certain types of hardware. Return to Base For most hardware equipment, replacement product will not be sent out until faulty goods are received back at point of sale and have been tested to ascertain operational status. In addition, RMA's must be submitted/authorised before any exchange can take place. Click here to view the Zycko RMA procedure. Disclaimer The above warranty information supersedes all other warranty representations given, whether verbally or in writing, and Zycko expressly disclaims any other warranties made with respect to products supplied by them not stated above. Such disclaimer shall include, where permissible by law, any implied warranty of saleability or fitness for purpose and in no event will Zycko be held liable for any damages, costs, lost revenues, savings or profits, or any other consequential damages arising from the purchase, use, wrongful or otherwise of its products.

 
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